Case Study: Chronic Ink achieves faster appointment confirmations and greater staff efficiency with Medallia Concierge

Chronic Ink - Customer Case Study

Chronic Ink, a two‑studio tattoo shop in Ontario with 30 artists and bookings that stretch from three months to two years, faced the daily burden of thousands of appointment confirmations — a task that once required two full‑time staff and could not be handled by consumer texting services. To solve this, Chronic Ink turned to Medallia Concierge for a robust messaging and appointment‑confirmation solution.

Medallia Concierge implemented a full messaging workflow including an inbox, API integration, and setup and training, enabling the shop to confirm clients much faster and more efficiently. According to GM Justin Rejano, “It’s way more efficient, and we are able to confirm clients so much faster,” and the change delivered faster appointments, happier and more efficient staff, and better customer service.

Chronic Ink

Justin Rejano

General Manager