Mavenoid B2B Case Studies & Customer Successes

Mavenoid is the scalable support solution for hardware companies. With self-service and live support in one, you’re always ready to help your customers from setup to daily use, to troubleshooting. Companies use their software to help their customers install, use, and troubleshoot everything from consumer electronics and home appliances to electric scooters and robotic lawnmowers. With $20 million in funding from leading VC firms and many of the world’s most iconic brands as clients, their goal is to make technology easy for everyone. Founded in 2017 by a team from Palantir and Google, they have offices in New York, Amsterdam, and Stockholm. As an international virtual-first company, they have office optional culture with Mavens located all over the US and Europe.

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Mavenoid B2B Case Studies & Customer Successes

Case Studies

Improved online troubleshooting leads to 70% more customers helping themselves

Bicelo achieves 80% support automation with Mavenoid

Cylinda achieves 31% self-service resolution with Mavenoid

Easee achieves 70% self-service resolution with Mavenoid

Frontpoint improves customer satisfaction and self-service resolution with Mavenoid

Hoppy resolves 51% of support inquiries automatically with Mavenoid

Husqvarna boosts customer happiness with Mavenoid

Jabra Delights Their Customers Across 30,000 Automated Support Interactions Every Month

KEF achieves 60%+ self-service resolution and scalable global support with Mavenoid

Konecranes speeds up field service troubleshooting with Mavenoid

Micromobility company increased CSAT by 70% after adopting Mavenoid Live Support

a leading multimedia manufacturer decreases mean time to resolution by 85% with Mavenoid

Lindab achieves faster, scalable support with Mavenoid

Markem-Imaje boosts support productivity and speeds resolution with Mavenoid

Medion improves support resolution rates with Mavenoid

a multinational outdoor cooking manufacturer scales seasonal support with Mavenoid

Positec reduces live chat volume by 60% with Mavenoid

Pura achieves 76%+ self-service resolution and 58% fewer live support conversations with Mavenoid

Automated CX Where 70% of Customers Successfully Help Themselves

Stanley Black & Decker resolves 41% of support requests with Mavenoid

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