Mavenoid B2B Case Studies & Customer Successes

Mavenoid is the scalable support solution for hardware companies. With self-service and live support in one, you’re always ready to help your customers from setup to daily use, to troubleshooting. Companies use their software to help their customers install, use, and troubleshoot everything from consumer electronics and home appliances to electric scooters and robotic lawnmowers. With $20 million in funding from leading VC firms and many of the world’s most iconic brands as clients, their goal is to make technology easy for everyone. Founded in 2017 by a team from Palantir and Google, they have offices in New York, Amsterdam, and Stockholm. As an international virtual-first company, they have office optional culture with Mavens located all over the US and Europe.

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Mavenoid B2B Case Studies & Customer Successes

Case Studies

Improved online troubleshooting leads to 70% more customers helping themselves

Bicelo Built an Alternative to a Human Support Team in 26 Days with Mavenoid

Cylinda’s Customers Resolve 31% of Troubleshooting Issues on Their Own

Easee Achieves 70% Self-Service Resolution and 93% Customer Satisfaction with Mavenoid

Frontpoint Uses Mavenoid to Improve Customer Satisfaction, Reduce Costs, and Streamline Operations

Hoppy Resolves 51% of Their Customer’s Support Inquiries Automatically with Mavenoid+Joyride

Husqvarna Boosts Their Customer Happiness Index by Automating Thousands of Support Conversations Monthly

Jabra Delights Their Customers Across 30,000 Automated Support Interactions Every Month

KEF Completes Its Global Omnichannel Product Support Using Mavenoid’s AI-Powered Platform

Troubleshooting Support for a Global Team of More Than 5,000 Service Technicians

Micromobility company increased CSAT by 70% after adopting Mavenoid Live Support

Multimedia company decreased their mean time to resolution by 85%

Lindab Implemented a Product Assistant in 6 Weeks to Swiftly Scale Their Support

Markem-Imaje Uses AI to Automate Resolution of Support Tickets and Boost Human Agents' Productivity

Improving resolution rates through a customized & innovative support approach

How a Multinational Outdoor Cooking Manufacturer Scales Customer Support to Meet Seasonal Demand

Positec Reduced Live Chat Volume by 60% Across 100+ Products

Pura’s Support Team Sees Sharp Reduction in Tickets by Achieving 76+% Self-Service Resolution Rate

Automated CX Where 70% of Customers Successfully Help Themselves

Stanley Black & Decker Automatically Resolves 41% of Support Requests with Mavenoid’s AI-Powered Product

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