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Visit WebsiteImproved online troubleshooting leads to 70% more customers helping themselves
B/S/H
Sebastian Pfahler
Project Lead Contact Center Digitalization
Mavenoid
Mavenoid is the scalable support solution for hardware companies. With self-service and live support in one, you’re always ready to help your customers from setup to daily use, to troubleshooting. Companies use their software to help their customers install, use, and troubleshoot everything from consumer electronics and home appliances to electric scooters and robotic lawnmowers. With $20 million in funding from leading VC firms and many of the world’s most iconic brands as clients, their goal is to make technology easy for everyone. Founded in 2017 by a team from Palantir and Google, they have offices in New York, Amsterdam, and Stockholm. As an international virtual-first company, they have office optional culture with Mavens located all over the US and Europe.
Case Studies
Showing 22 Mavenoid Customer Success Stories
Bicelo Built an Alternative to a Human Support Team in 26 Days with Mavenoid
Bicelo
Anders Dahlberg
Co-founder & Head of Product
Improved Online Troubleshooting Leads to 70% More Customers Helping Themselves
BSH Home Appliances Group
Sebastian Pfahler
Project Lead Contact Center Digitalization
Cylinda’s Customers Resolve 31% of Troubleshooting Issues on Their Own
Cylinda
Tobias Hagberg
Regional Manager
Easee Achieves 70% Self-Service Resolution and 93% Customer Satisfaction with Mavenoid
Easee
Ross Simpson
Global Strategic Manager for Customer Excellence
Frontpoint Uses Mavenoid to Improve Customer Satisfaction, Reduce Costs, and Streamline Operations
Frontpoint
Derek Carder
Chief Operating Officer
Hoppy Resolves 51% of Their Customer’s Support Inquiries Automatically with Mavenoid+Joyride
Hoppy
Husqvarna Boosts Their Customer Happiness Index by Automating Thousands of Support Conversations Monthly
Husqvarna
Jonas Sjölund
Product Manager – Digital Customer Support Solutions
Jabra Delights Their Customers Across 30,000 Automated Support Interactions Every Month
Jabra
Mathijs Kooijman
Support & Services
KEF Completes Its Global Omnichannel Product Support Using Mavenoid’s AI-Powered Platform
KEF
Graham Rowlands
SVP, Global Sales and Operations
Kineon Uses Self-Service to Reduce Their Manual Support Ticket Volume by 50%
Kineon
Tom Sanderson
Chief Operating Officer
Troubleshooting Support for a Global Team of More Than 5,000 Service Technicians
Konecranes
Torsti Koski
Project Manager
Micromobility company increased CSAT by 70% after adopting Mavenoid Live Support
Leading Micromobility Company
Multimedia company decreased their mean time to resolution by 85%
Leading Multimedia Manufacturer
Lindab Implemented a Product Assistant in 6 Weeks to Swiftly Scale Their Support
Lindab
Nicklas Friberg
Head of Lindab Innovation Hub
Markem-Imaje Uses AI to Automate Resolution of Support Tickets and Boost Human Agents' Productivity
Markem-Imaje
Jack Rijnenberg
Manager Self Service
Improving resolution rates through a customized & innovative support approach
Medion
Thomas Heiermann
Managing Director, After Sales Service
How a Multinational Outdoor Cooking Manufacturer Scales Customer Support to Meet Seasonal Demand
Multinational Outdoor Cooking Manufacturer
Positec Reduced Live Chat Volume by 60% Across 100+ Products
Positec
Omar Ahmad
Vice President of Operations
Pura’s Support Team Sees Sharp Reduction in Tickets by Achieving 76+% Self-Service Resolution Rate
Pura
Noall Foxley
Digital Product Manager
Automated CX Where 70% of Customers Successfully Help Themselves
Rawbike
Oliver Jonasson
Head of Support & Logistics
Stanley Black & Decker Automatically Resolves 41% of Support Requests with Mavenoid’s AI-Powered Product
Stanley Black & Decker
Stephan Bader
Managing Director & Director of Customer Service and Parts
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