Case Study: Konecranes speeds up field service troubleshooting with Mavenoid

Troubleshooting Support for a Global Team of More Than 5,000 Service Technicians

Konecranes, a global provider of maintenance services for industrial cranes and hoists, needed a quick and intelligent way for its more than 5,000 service technicians to troubleshoot issues in the field. Working with Mavenoid, the company sought to make critical service information easier to access on mobile devices and reduce the time spent searching for answers.

Mavenoid implemented decision support and a resource library powered by AI to surface likely solutions and relevant knowledge to technicians in real time, while the system learned from each interaction. The result was a self-service resolution rate of 41%, support for more than 20 products, and faster, easier service work for Konecranes’ global technician team.

Konecranes

Torsti Koski

Project Manager