Case Study: Bicelo achieves 80% support automation with Mavenoid

Bicelo Built an Alternative to a Human Support Team in 26 Days with Mavenoid

Bicelo, an e-bike rental service for hotels and hotel guests in Stockholm, needed a support solution that could help customers solve issues on their own because the early-stage company had no dedicated support agents. The team also wanted a better way to learn what customers liked, disliked, and needed from the service.

Mavenoid helped Bicelo build an AI-guided self-service support experience in less than three weeks, using product assistant features for troubleshooting, analytics, CRM integration, and smart escalation. With Mavenoid, Bicelo automated over 80% of support requests, achieved a 40% self-service resolution rate, and reduced rollout time to three weeks, giving the company a strong alternative to a human support team.

Bicelo

Anders Dahlberg

Co-founder & Head of Product