Case Study: a multinational outdoor cooking manufacturer scales seasonal support with Mavenoid

How a Multinational Outdoor Cooking Manufacturer Scales Customer Support to Meet Seasonal Demand

Mavenoid worked with a multinational outdoor cooking manufacturer that sells products in more than 31,000 stores across the US. The company faced sharp seasonal spikes in customer support demand during warmer months, especially from Memorial Day through the Fourth of July, and needed a way to quickly train seasonal agents while maintaining consistent, high-quality troubleshooting across a growing product catalog.

Using Mavenoid’s AI-guided self-service troubleshooting, virtual assistant, CRM integration, and smart escalation capabilities, the manufacturer gave agents a guided portal with step-by-step product and troubleshooting guidance. Mavenoid helped standardize support, improve agent confidence, and speed resolution, resulting in a 7-minute decrease in call time, a 3% increase in CSAT, and the ability to scale support with three times as many seasonal agents.