Case Study: Hoppy resolves 51% of support inquiries automatically with Mavenoid

Hoppy Resolves 51% of Their Customer’s Support Inquiries Automatically with Mavenoid+Joyride

Hoppy, a fast-growing micromobility operator in Belgium, needed a way to scale customer support as ridership increased. The company was dealing with a surge in common inquiries about starting and ending rides, parking, and cost, and it needed a support solution that would integrate smoothly with the Joyride platform while keeping implementation effort low. Hoppy partnered with Mavenoid to add automated support alongside its existing operations.

Using Mavenoid’s AI-powered product assistant through a direct Joyride integration, Hoppy launched multilingual self-service and live support in less than 24 days. The solution handled support for four languages and helped users resolve 51% of inquiries automatically, reducing the burden on Hoppy’s team and speeding up support delivery.

Hoppy