Case Study: Easee achieves 70% self-service resolution with Mavenoid

Easee Achieves 70% Self-Service Resolution and 93% Customer Satisfaction with Mavenoid

Easee, a green-tech EV charging company, needed a scalable way to support a fast-growing and diverse customer base that ranged from individual EV owners to large partners. With many customers calling support instead of finding answers online, Easee wanted to reduce repetitive requests, improve self-service, and gain better insight into customer needs. They turned to Mavenoid’s AI-guided self-service support platform, along with integrations and analytics to streamline the experience.

Mavenoid helped Easee embed self-help directly into its mobile app, automate troubleshooting, and connect seamlessly with Zendesk and live support for more complex issues. The results were significant: Easee increased self-resolution from an estimated 15–20% to over 70%, automated 16,000 to 18,000 requests per month, cut average call duration from 14 minutes to 3 minutes, and reached 93% customer satisfaction. Mavenoid also enabled the support team to focus on higher-value work while improving efficiency and reducing workload.

Easee

Ross Simpson

Global Strategic Manager for Customer Excellence