Case Study: Lindab achieves faster, scalable support with Mavenoid

Lindab Implemented a Product Assistant in 6 Weeks to Swiftly Scale Their Support

Lindab, a leading ventilation solutions company in Europe, needed a support solution that could scale quickly as it launched new UltraLink add-ons like wireless sensors. The company wanted to consolidate support data and streamline the channels customers used to ask for help, and turned to Mavenoid for a product assistant.

Using Mavenoid’s Product Assistant, Lindab implemented AI-guided self-service troubleshooting, deep product analysis, a resource library, and teachable AI. The rollout took just six weeks, and the result was a 60% self-service resolution rate along with a faster, more user-friendly support process that reduced time, cost, and frustration for both customers and internal teams.

Lindab

Nicklas Friberg

Head of Lindab Innovation Hub