Case Study: Cylinda achieves 31% self-service resolution with Mavenoid

Cylinda’s Customers Resolve 31% of Troubleshooting Issues on Their Own

Cylinda, a Swedish home appliance company, needed a better way to support a diverse range of laundry and kitchen products. As customer requests grew, repetitive troubleshooting tickets took up too much of its service agents’ time, and agents needed faster access to reliable product knowledge. Cylinda used Mavenoid to help address these support challenges.

Mavenoid implemented self-service troubleshooting and decision support across more than 15 products, with natural language understanding and a knowledge resource library to help both customers and agents. The result was a 31% self-service resolution rate and about 950 resolutions per month, allowing Cylinda’s team to spend more time on complex issues while improving support quality.

Cylinda

Tobias Hagberg

Regional Manager