Cherwell Software B2B Case Studies & Customer Successes

Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell Software empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise.

Wholesale bank moves from manual to automated processes, improving customer service and business transparency

AgriBank

Tim Short

Service Delivery Manager

Arriva - Customer Case Study

Arriva

Alan Sherwen

Director of IT Services

Leading hospital elevates patient care through better IT service management

Atlantic Health System

Dan Sisto

Information Service & Support Manager

Multinational energy and resource provider boosts IT operations and visibility, extends service management beyond

Ausenco

Tim Morris

Associate Director, Information Technology

University’s mission is ‘students first,’ Cherwell ITSM enables that

Baldwin Wallace University

Stephen Coyne

Application Developer

Banco Da Amazonia - Customer Case Study

Banco da Amazonia

Glauccyo Heleno Alves

Coordinator

Boral improving employee productivity and experience working with IT

Boral

Charles Sturt University - Customer Case Study

Charles Sturt University

Brian Roberson

Director, Infrastructure and Client Services

Charlotte-Mecklenburg Schools - Customer Case Study

Charlotte-Mecklenburg Schools

Marsha Nicholson

Assistant Director of Technology

CUNA Mutual Group - Customer Case Study

CUNA Mutual Group

Elliott Peach

Service Management Engineer

Top university elevates student and staff experience through service desk consolidation and IT self-service

Curtin University

Steve Covi

IT Service Centre Manager

Leading healthcare provider consolidates ITSM systems, supports major EHR launch

Dartmouth-Hitchcock

Bill Weyrick

Director of Information Systems

Domino's - Customer Case Study

Domino's

Karen Copley

Head of Service Delivery

Essex County Fire and Rescue Service - Customer Case Study

Essex County Fire and Rescue Service

Martin Chester

Service Delivery Manager

Foxwoods Resort Casino hits jackpot with cloud-based ITSM

Foxwoods Resort Casino

Dave Blodgett

Director of Computing Services

Breaking down silos, building a solid ITSM strategy

Framingham State University

Deborah Saks

Director of Service Management and Campus Technology

Hollister Incorporated - Customer Case Study

Hollister Incorporated

Mike Leeding

IT Quality Specialist

Holy Trinity Brompton - Customer Case Study

Holy Trinity Brompton

Matthew Simms

IT Service Desk Manager

Two organizations merge and whip their IT support and customer service into shape

Jenny Craig

Jamie Houlihan

Director of IT and Customer Care

Sustainable business meets sustainable ITSM

Kingspan

Peter Gifford

Divisional Service Delivery Manager

Wyoming’s largest school district improves facilities management and service desk processes

Laramie County School District

Ed Finch

Service Desk Manager

Health System IT team transitions from product-based to service-based delivery system

Legacy Health

Stephen Schmidt

ITSM Manager and Senior Consultant for Training and Staff Development for IIS

London School of Economics - Customer Case Study

London School Of Economics

Nicos Kyriacou

IMT Service Management Officer

Munich Airport - Customer Case Study

Munich Airport

Jörg Westermair

Head of Operations & Services, IT Service Area

National Swimming Pool Foundation - Customer Case Study

National Swimming Pool Foundation

Ray Perkins

Customer Service Fulfillment Manager

National Trust for Scotland - Customer Case Study

National Trust for Scotland

Scott Newton

Head of IT

Global restaurant chain shifts from email-based support to ITIL-based service management—in just four weeks

P.F. Chang’s

Rhonda Brande

Senior Manager IT Service

Parkview Health - Customer Case Study

Parkview Health

Rick Miller

Director of Information Systems

Leading cancer center implements lean service desk to provide vital support to medical staff

Seattle Cancer Care Alliance

Diane Burton

IT Client Services Manager

Seattle Cancer Care Alliance - Customer Case Study

Seattle Cancer Care Alliance

Diane Burton

IT Client Services Manager

Semantic Systems - Customer Case Study

Semantic Systems

Txema Taboas

IT Systems Manager

Shine Lawyers - Customer Case Study

Shine Lawyers

Geoffrey Bowman

Acting Chief Information Officer

State of Oklahoma - Customer Case Study

State of Oklahoma

Shannon Singleton

Technical Support Services Manager

Streit Service and Solution - Customer Case Study

Streit Service and Solution

Frances Gutmann

Service Leader

Super Group - Customer Case Study

SuperGroup

Johan Swart

IT General Manager

World-class university improves service quality with better visibility and highly configurable ITSM platform

Texas Christian University

Joshua Tooley

Associate Director of IT Support

The Old Mutual - Customer Case Study

The Old Mutual

Karshan Sewpersad

IT Manager

University of New Mexico - Customer Case Study

University of New Mexico

TJ Martinez

Director of Customer Support for Core Information Technologies

Leveraging the flexibility of Cherwell and AWS, university customizes ITSM solution to address unprecedented enrollment numbers

University of Texas at Dallas

Pulin Bhatt

Director of Client Services

Western Carolina University - Customer Case Study

Western Carolina University

No matching case studies

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