Cherwell Software B2B Case Studies & Customer Successes

Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell Software empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise.

AgriBank achieves automated workflows, improved customer service and business transparency with Cherwell Software

AgriBank

Tim Short

Service Delivery Manager

Arriva achieves centralized IT, executive reporting and 20% customer-portal adoption with Cherwell Software

Arriva

Alan Sherwen

Director of IT Services

Atlantic Health System achieves $100,000 annual savings and improved IT service management with Cherwell Software

Atlantic Health System

Dan Sisto

Information Service & Support Manager

Ausenco achieves $250,000 annual savings and 9,000 hours reclaimed with Cherwell Software

Ausenco

Tim Morris

Associate Director, Information Technology

Baldwin Wallace University achieves faster, student-first IT services and eliminates silos with Cherwell Software ITSM

Baldwin Wallace University

Stephen Coyne

Application Developer

Banco da Amazonia achieves IT service automation and advances from maturity level 1 to 3 with Cherwell Software

Banco da Amazonia

Glauccyo Heleno Alves

Coordinator

Boral achieves 20%+ increase in self-service portal use and improved IT visibility with Cherwell Software

Boral

Charles Sturt University achieves unified, university-wide request management and improved efficiencies with Cherwell Software

Charles Sturt University

Brian Roberson

Director, Infrastructure and Client Services

Charlotte-Mecklenburg Schools achieves a one-stop self-service portal and improved efficiency with Cherwell Software

Charlotte-Mecklenburg Schools

Marsha Nicholson

Assistant Director of Technology

CUNA Mutual Group achieves streamlined ITSM, 50% cut in compliance reporting and $700/day savings with Cherwell Software

CUNA Mutual Group

Elliott Peach

Service Management Engineer

Curtin University achieves enhanced student and staff experience through service desk consolidation and IT self-service with Cherwell Software

Curtin University

Steve Covi

IT Service Centre Manager

Dartmouth-Hitchcock achieves a seamless Epic EHR launch and consolidated ITSM with Cherwell Software

Dartmouth-Hitchcock

Bill Weyrick

Director of Information Systems

Domino’s achieves improved service desk NPS (6.7 → 8.1) and extends ITSM across the business with Cherwell Software

Domino's

Karen Copley

Head of Service Delivery

Essex County Fire & Rescue Service achieves 10% fewer support calls and streamlined change management with Cherwell Software

Essex County Fire and Rescue Service

Martin Chester

Service Delivery Manager

Foxwoods Resort Casino achieves improved guest experience and IT agility with Cherwell Software

Foxwoods Resort Casino

Dave Blodgett

Director of Computing Services

Framingham State University achieves faster, unified IT service delivery with Cherwell Software

Framingham State University

Deborah Saks

Director of Service Management and Campus Technology

Hollister Incorporated achieves faster ticket resolution, global service-desk unification, and 12% self-service ticketing with Cherwell Software

Hollister Incorporated

Mike Leeding

IT Quality Specialist

Holy Trinity Brompton achieves rapid, customer-centric IT service management with Cherwell Software

Holy Trinity Brompton

Matthew Simms

IT Service Desk Manager

Jenny Craig achieves 96% customer satisfaction and 48% faster ticket resolution with Cherwell Software

Jenny Craig

Jamie Houlihan

Director of IT and Customer Care

Kingspan Insulation achieves proactive, efficient global ITSM with Cherwell Software

Kingspan

Peter Gifford

Divisional Service Delivery Manager

Laramie County School District achieves accelerated service desk response and streamlined facilities management with Cherwell Software

Laramie County School District

Ed Finch

Service Desk Manager

Legacy Health achieves service-based IT delivery and 25% increase in service desk utilization with Cherwell Software

Legacy Health

Stephen Schmidt

ITSM Manager and Senior Consultant for Training and Staff Development for IIS

The London School of Economics achieves automated, flexible IT service management and increased productivity with Cherwell Software

London School Of Economics

Nicos Kyriacou

IMT Service Management Officer

Munich Airport achieves improved service quality and reduced processing and licensing costs with Cherwell Software

Munich Airport

Jörg Westermair

Head of Operations & Services, IT Service Area

National Swimming Pool Foundation achieves under-one-day certification processing (down from six days) with Cherwell Service Management (Cherwell Software)

National Swimming Pool Foundation

Ray Perkins

Customer Service Fulfillment Manager

National Trust for Scotland achieves 30% self-service ticketing and clearer ITSM visibility with Cherwell Service Management (Cherwell Software)

National Trust for Scotland

Scott Newton

Head of IT

P.F. Chang’s achieves 67% reduction in resolution time with Cherwell Software

P.F. Chang’s

Rhonda Brande

Senior Manager IT Service

Parkview Health achieves rapid time-to-value and improved IT visibility with Cherwell Software

Parkview Health

Rick Miller

Director of Information Systems

Seattle Cancer Care Alliance achieves an 80% reduction in aged tickets with Cherwell Software

Seattle Cancer Care Alliance

Diane Burton

IT Client Services Manager

Seattle Cancer Care Alliance achieves a more responsive, efficient IT service desk with Cherwell Software

Seattle Cancer Care Alliance

Diane Burton

IT Client Services Manager

Semantic Systems achieves rapid deployment and flexible multi-portal ITSM with Cherwell Software

Semantic Systems

Txema Taboas

IT Systems Manager

Shine Lawyers achieves faster incident management and rapid IT support with Cherwell Software

Shine Lawyers

Geoffrey Bowman

Acting Chief Information Officer

State of Oklahoma achieves $100M IT consolidation savings and modernized IT operations with Cherwell Software

State of Oklahoma

Shannon Singleton

Technical Support Services Manager

Streit Service and Solution achieves rapid ITSM rollout and SAP & Outlook integration with Cherwell Software

Streit Service and Solution

Frances Gutmann

Service Leader

Super Group achieves rapid ITSM transformation and real-time service improvement with Cherwell Software

SuperGroup

Johan Swart

IT General Manager

Texas Christian University achieves improved service quality and streamlined ITSM with Cherwell Software

Texas Christian University

Joshua Tooley

Associate Director of IT Support

The Old Mutual achieves significant cost savings and improved IT efficiency for 27,000 users with Cherwell Software

The Old Mutual

Karshan Sewpersad

IT Manager

University of New Mexico achieves unified IT services and cost savings with Cherwell Software

University of New Mexico

TJ Martinez

Director of Customer Support for Core Information Technologies

University of Texas at Dallas achieves scalable, data-driven ITSM to support record enrollment with Cherwell Software

University of Texas at Dallas

Pulin Bhatt

Director of Client Services

Western Carolina University achieves rapid ITSM rollout and higher user satisfaction with Cherwell Service Management (Cherwell Software)

Western Carolina University

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