Case Study: Atlantic Health System achieves $100,000 annual savings and improved IT service management with Cherwell Software

Leading hospital elevates patient care through better IT service management

Atlantic Health System’s IT team supports equipment and more than 400 largely healthcare-specific applications across four hospitals and 20 outpatient locations. Their legacy ITSM was labor-intensive, couldn’t support ITIL processes, was hard to expand, and suffered poor integrations and configuration issues that forced the team into continual firefighting instead of improving service delivery.

Implementing Cherwell Service Management gave AHS rapid ITIL Incident and Change Management, a CMDB, and the ability to build and integrate custom applications for hospital sites, HR, payroll, and employee wellness. The changes cut upgrade, configuration, and maintenance costs by $100,000 per year, raised ITSM maturity by two levels, produced 10 custom solutions on the platform, and freed IT to focus on higher-value work that supports better patient care.

Atlantic Health System

Dan Sisto

Information Service & Support Manager