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Visit WebsiteWholesale bank moves from manual to automated processes, improving customer service and business transparency
AgriBank
Tim Short
Service Delivery Manager
Cherwell Software
Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell Software empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise.
Case Studies
Showing 40 Cherwell Software Customer Success Stories
Arriva - Customer Case Study
Arriva
Alan Sherwen
Director of IT Services
Leading hospital elevates patient care through better IT service management
Atlantic Health System
Dan Sisto
Information Service & Support Manager
Multinational energy and resource provider boosts IT operations and visibility, extends service management beyond
Ausenco
Tim Morris
Associate Director, Information Technology
University’s mission is ‘students first,’ Cherwell ITSM enables that
Baldwin Wallace University
Stephen Coyne
Application Developer
Banco Da Amazonia - Customer Case Study
Banco da Amazonia
Glauccyo Heleno Alves
Coordinator
Boral improving employee productivity and experience working with IT
Boral
Charles Sturt University - Customer Case Study
Charles Sturt University
Brian Roberson
Director, Infrastructure and Client Services
Charlotte-Mecklenburg Schools - Customer Case Study
Charlotte-Mecklenburg Schools
Marsha Nicholson
Assistant Director of Technology
CUNA Mutual Group - Customer Case Study
CUNA Mutual Group
Elliott Peach
Service Management Engineer
Top university elevates student and staff experience through service desk consolidation and IT self-service
Curtin University
Steve Covi
IT Service Centre Manager
Leading healthcare provider consolidates ITSM systems, supports major EHR launch
Dartmouth-Hitchcock
Bill Weyrick
Director of Information Systems
Domino's - Customer Case Study
Domino's
Karen Copley
Head of Service Delivery
Essex County Fire and Rescue Service - Customer Case Study
Essex County Fire and Rescue Service
Martin Chester
Service Delivery Manager
Foxwoods Resort Casino hits jackpot with cloud-based ITSM
Foxwoods Resort Casino
Dave Blodgett
Director of Computing Services
Breaking down silos, building a solid ITSM strategy
Framingham State University
Deborah Saks
Director of Service Management and Campus Technology
Hollister Incorporated - Customer Case Study
Hollister Incorporated
Mike Leeding
IT Quality Specialist
Holy Trinity Brompton - Customer Case Study
Holy Trinity Brompton
Matthew Simms
IT Service Desk Manager
Two organizations merge and whip their IT support and customer service into shape
Jenny Craig
Jamie Houlihan
Director of IT and Customer Care
Sustainable business meets sustainable ITSM
Kingspan
Peter Gifford
Divisional Service Delivery Manager
Wyoming’s largest school district improves facilities management and service desk processes
Laramie County School District
Ed Finch
Service Desk Manager
Health System IT team transitions from product-based to service-based delivery system
Legacy Health
Stephen Schmidt
ITSM Manager and Senior Consultant for Training and Staff Development for IIS
London School of Economics - Customer Case Study
London School Of Economics
Nicos Kyriacou
IMT Service Management Officer
Munich Airport - Customer Case Study
Munich Airport
Jörg Westermair
Head of Operations & Services, IT Service Area
National Swimming Pool Foundation - Customer Case Study
National Swimming Pool Foundation
Ray Perkins
Customer Service Fulfillment Manager
National Trust for Scotland - Customer Case Study
National Trust for Scotland
Scott Newton
Head of IT
Global restaurant chain shifts from email-based support to ITIL-based service management—in just four weeks
P.F. Chang’s
Rhonda Brande
Senior Manager IT Service
Parkview Health - Customer Case Study
Parkview Health
Rick Miller
Director of Information Systems
Leading cancer center implements lean service desk to provide vital support to medical staff
Seattle Cancer Care Alliance
Diane Burton
IT Client Services Manager
Seattle Cancer Care Alliance - Customer Case Study
Seattle Cancer Care Alliance
Diane Burton
IT Client Services Manager
Semantic Systems - Customer Case Study
Semantic Systems
Txema Taboas
IT Systems Manager
Shine Lawyers - Customer Case Study
Shine Lawyers
Geoffrey Bowman
Acting Chief Information Officer
State of Oklahoma - Customer Case Study
State of Oklahoma
Shannon Singleton
Technical Support Services Manager
Streit Service and Solution - Customer Case Study
Streit Service and Solution
Frances Gutmann
Service Leader
Super Group - Customer Case Study
SuperGroup
Johan Swart
IT General Manager
World-class university improves service quality with better visibility and highly configurable ITSM platform
Texas Christian University
Joshua Tooley
Associate Director of IT Support
The Old Mutual - Customer Case Study
The Old Mutual
Karshan Sewpersad
IT Manager
University of New Mexico - Customer Case Study
University of New Mexico
TJ Martinez
Director of Customer Support for Core Information Technologies
Leveraging the flexibility of Cherwell and AWS, university customizes ITSM solution to address unprecedented enrollment numbers
University of Texas at Dallas
Pulin Bhatt
Director of Client Services
Western Carolina University - Customer Case Study
Western Carolina University
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