Case Study: Semantic Systems achieves rapid deployment and flexible multi-portal ITSM with Cherwell Software

Semantic Systems - Customer Case Study

Semantic Systems, a global IT solutions provider with over 130 specialists, needed a more mature IT service management (ITSM) tool to support diverse customers and varying IT maturity levels. The company required multi-language support, stronger security to segregate customer data, real‑time reporting and dashboards, in‑house configuration without coding, multiple self‑service portals, and more flexible licensing to improve ticketing, follow‑up and overall process management.

Working with Cherwell partner IREO, Semantic Systems trained key technicians, selected Cherwell Service Management, and completed implementation in two months (one month for first client start‑up and one month for configuration). The result was faster, more controlled customer information access via configurable dashboards and modern reporting, cost‑effective licensing, and individually configured self‑service portals for each client—all delivered without extra licensing costs and with in‑house configuration and upgrades that require no coding.

Semantic Systems

Txema Taboas

IT Systems Manager