Case Study: Shine Lawyers achieves faster incident management and rapid IT support with Cherwell Software

Shine Lawyers - Customer Case Study

Shine Lawyers, one of Australia’s largest litigation firms, needed a more flexible IT service management solution after outgrowing the limited capabilities of their previous provider. Seeking a next‑generation, customizable platform that could scale across Australia and New Zealand and free up staff time, they evaluated options and selected Cherwell in early 2017.

Implementing Cherwell Service Management gave Shine a user‑friendly, easily customizable system that strengthened their Incident, Problem, and Change Management processes. The platform delivered rapid support to end users across ANZ, improved incident tracking and reporting, and reduced administrative overhead so legal teams could focus on client work.

Shine Lawyers

Geoffrey Bowman

Acting Chief Information Officer