Case Study: Streit Service and Solution achieves rapid ITSM rollout and SAP & Outlook integration with Cherwell Software

Streit Service and Solution - Customer Case Study

Streit Service and Solution, founded in 1951 in Germany’s Black Forest, provides office supplies, furniture and a large printer/copier maintenance division. The team faced a fractured operation—customer contracts, device inventories and service knowledge lived in technicians’ heads, there was no central reporting or SLA tracking, and customers demanded higher quality and verifiable service metrics.

Streit implemented Cherwell Service Management (configured in-house and launched in four weeks) with Prevolution providing a bi‑directional Microsoft Exchange sync and an SAP specialist delivering SAP integration for parts ordering and warranties. The ITIL‑aligned solution added web/mobile access, dashboards (technician workload, stock, contracts), calendar sync and consolidated records, enabling standardized processes, KPI reporting and faster, more accurate service across ~7,500 devices.

Streit Service and Solution

Frances Gutmann

Service Leader