Case Study: Ausenco achieves $250,000 annual savings and 9,000 hours reclaimed with Cherwell Software

Multinational energy and resource provider boosts IT operations and visibility, extends service management beyond

Ausenco, a multinational energy and resource services firm with 2,800 employees across 29 offices and a 100+ person, 24-hour “follow-the-sun” support organization, needed an IT service management platform to improve service delivery, automate processes, and reduce costs across its global IT support and Australian facilities management teams.

Using LEAN/Agile methods, Ausenco implemented Cherwell Service Management in 50 days—deploying ITIL Incident, Problem, Change, Asset/Configuration, Service Catalog and Continual Service Improvement—and rolled out dashboards, a self-service portal and facilities/asset request workflows. The fast deployment (6 days for incident/problem/change), plus automation and better data, delivered 9,000 hours saved annually, $250,000 in first-year savings, improved cost measurement, data-driven resourcing and training decisions, and stronger overall service efficiency.

Ausenco

Tim Morris

Associate Director, Information Technology