Virgin Trains - Customer Case Study
B2B Case Studies Featuring Virgin Trains as the Customer
Explore case studies featuring Virgin Trains as the customer — learn how vendors and partners helped Virgin Trains solve real business challenges.
Case Studies
Showing 32 Success Stories about Software and Services used by Virgin Trains
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Supporting exceptional customer service with automated customer correspondence handling
Virgin Trains
Christian Clarke
Head of Customer Relations
Helping Virgin Trains transform the customer experience
Virgin Trains
Jessica Brennan
Head of Digital Product
Creating an industry-first Alexa Skill
Virgin Trains
James Noon
Senior Digital Technologist
Webtrends Optimize delivers massive results for Virgin Trains
Virgin Trains
Simon Bagel
Digital Optimisation Manager
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains Makes Expectant Parents the Centre of the Story as We Helped Launch a “mum-to-be Pass” With a Cravings Menu
We’ve Been Creating Speed Dating and Helping Lonesome Folk Find Love on the Rails at 125 Mph This Valentine’s Day
Virgin Trains - Customer Case Study
How a Messenger bot helped Virgin Trains to engage their nationwide audience, and find a new voice for their iconic talking toilets
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
How creating a helpful experience across the customer journey enabled Virgin Trains to capture a greater share of direct bookings
Virgin Trains Powering a higher degree of customer service on the go and in the cloud
Virgin Trains
John Sullivan
Chief Information Officer
Virgin Trains - Customer Case Study
How Virgin Trains used Yieldify to reduce booking form abandonment
Virgin Trains
Simon Bagel
Senior Digital Executive
Virgin Trains - Customer Case Study
Virgin Trains
Emma Jansons
Marketing Manager
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains is delivering the train journey of the future one milestone at a time
Virgin Trains
John Sullivan
CIO
Virgin Trains uses enterprise collaboration to drive a superior customer experience
Virgin Trains
Joe Tyler
Internal Communications Channels Editor
How SMS helped Virgin Trains be there for their customers
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