Virgin Trains - Customer Case Study
B2B Case Studies Featuring Virgin Trains as the Customer
Explore case studies featuring Virgin Trains as the customer — learn how vendors and partners helped Virgin Trains solve real business challenges.
Case Studies
Showing 32 Success Stories about Software and Services used by Virgin Trains
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Supporting exceptional customer service with automated customer correspondence handling
Virgin Trains
Christian Clarke
Head of Customer Relations
Helping Virgin Trains transform the customer experience
Virgin Trains
Jessica Brennan
Head of Digital Product
Creating an industry-first Alexa Skill
Virgin Trains
James Noon
Senior Digital Technologist
Virgin Trains achieves 93% faster search load and up to 6.7% conversion uplift with Webtrends Optimize
Virgin Trains
Simon Bagel
Digital Optimisation Manager
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains Makes Expectant Parents the Centre of the Story as We Helped Launch a “mum-to-be Pass” With a Cravings Menu
We’ve Been Creating Speed Dating and Helping Lonesome Folk Find Love on the Rails at 125 Mph This Valentine’s Day
Virgin Trains - Customer Case Study
How a Messenger bot helped Virgin Trains to engage their nationwide audience, and find a new voice for their iconic talking toilets
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
Virgin Trains - Customer Case Study
How creating a helpful experience across the customer journey enabled Virgin Trains to capture a greater share of direct bookings
Virgin Trains achieves faster collaboration and higher customer satisfaction with Box
Virgin Trains
John Sullivan
Chief Information Officer
Virgin Trains - Customer Case Study
Virgin Trains reduces booking form abandonment and boosts conversions with Yieldify
Virgin Trains
Simon Bagel
Senior Digital Executive
Virgin Trains - Customer Case Study
Virgin Trains
Emma Jansons
Marketing Manager
Virgin Trains - Customer Case Study
Virgin Trains achieves reliable high-speed onboard WiFi across the West Coast Main Line with Nomad Digital
Virgin Trains achieves 44% CSAT improvement and faster service delivery with ServiceNow
Virgin Trains
John Sullivan
CIO
Virgin Trains uses enterprise collaboration to drive a superior customer experience
Virgin Trains
Joe Tyler
Internal Communications Channels Editor
Virgin Trains achieves smoother passenger flow and a 28% NPS boost with OpenMarket
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