OpenMarket B2B Case Studies & Customer Successes

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OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments that count. When they need to be there and be responsive in real-time. When customer experience isn’t just a buzzword: it’s an obsession. OpenMarket combines a powerful, scalable and reliable platform with a deep understanding of how text messaging can transform business processes. It works closely with clients to deliver timely, useful and context-sensitive mobile messaging that surprises and delights their customers around the world at massive scale. OpenMarket calls this the Empathetic InteractionTM and its changing the way enterprises engage with their customers. With trusted relationships with mobile operators across the globe, OpenMarket offers faster time to market, and ongoing support for its enterprise customers.

Case Studies

Showing 13 OpenMarket Customer Success Stories

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Amdocs-India keeps employees informed during IT outages with OpenMarket's Mobile Engagement Platform

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Club Mahindra achieves a 140% increase in member feedback response (to 12%) with OpenMarket’s Mobile Engagement Platform

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FICO achieves lower fraud losses and faster customer resolution with OpenMarket SMS

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Fortune 100 Retailer achieves faster device fixes and higher customer satisfaction with OpenMarket

Fortune 100 Retailer & Global Management Consultancy achieve instant shipping alerts and life-saving emergency communications with OpenMarket

Fortune 100 Retailing Company achieves enhanced shipping visibility and improved customer experience with OpenMarket SMS notifications

Ginger Hotels achieves 4x more customer feedback and richer guest experiences with OpenMarket's Mobile Engagement Platform

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Global Management Consultancy achieves seconds-fast emergency alert response with OpenMarket

Philips achieves reduced MRI downtime and faster repairs with OpenMarket SMS alerts

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Virgin Trains achieves smoother passenger flow and a 28% NPS boost with OpenMarket

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World's Largest Contact Lens Store achieves faster prescription refills and reduced support calls with OpenMarket

World’s Leading Leisure and Hospitality Company achieves 20%+ higher guest response rates and real-time SMS support with OpenMarket

World’s Leading Provider of Integrated Revenue Management Systems achieves improved customer engagement and reduced kiosk lines with OpenMarket

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