Case Study: Global Management Consultancy achieves seconds-fast emergency alert response with OpenMarket

When seconds count, you need to connect now

Global Management Consultancy, a leading firm responsible for the safety of more than 250,000 employees worldwide, needed a fast, reliable way to contact staff during emergencies and identify anyone who required immediate help. They turned to OpenMarket, using its intelligent mobile messaging platform—including two-way SMS workflows and OpenMarket’s drag-and-drop web interface—to put text at the heart of their emergency communications.

OpenMarket implemented automated, interactive text flows that escalate across channels until an employee is reached, enabling operators to confirm safety or trigger assistance in seconds. Deployed across five continents, the solution cut emergency alert response time to seconds, leveraged SMS’s high engagement (98% read, 90% within three minutes), and allowed the consultancy to rapidly identify and help people in need.