Case Study: Philips achieves reduced MRI downtime and faster repairs with OpenMarket SMS alerts

How Philips used automated SMS alerts to help hospitals deliver a better quality of care.

Philips, a global healthcare leader, faced the critical challenge of preventing unexpected MRI downtime that can delay diagnoses and risk patient care. Quarterly check-ups and planned maintenance couldn’t catch every fault between visits, so Philips built an e-Alert system that uses sensor monitoring to notify engineers in real time — working with OpenMarket and its A2P text messaging platform/API to deliver those urgent SMS notifications.

OpenMarket integrated SMS into Philips’ sensor-based e-Alert workflow, using a scalable, compliance-ready API and workflow UI to send automated texts worldwide. The solution is live across the United States, Germany and India and is planned for roughly 1,000 machines, with SMS—opened by 90% of recipients within three minutes—enabling engineers to act quickly, reduce unexpected downtime and avoid costly repairs, improving uptime and patient care.

Philips