Case Study: Fortune 100 Retailer & Global Management Consultancy achieve instant shipping alerts and life-saving emergency communications with OpenMarket

How two companies with very different needs found SMS messaging was the only channel that could help

Fortune 100 Retailer & Management Consultancy faced two time-critical communication challenges: the retailer needed a fast, scalable way to give millions of customers real‑time shipping status, and the management consultancy needed to rapidly reach and triage the safety of more than 250,000 global employees during emergencies. They engaged OpenMarket and its mobile messaging solutions (including OpenMarket’s reliable mobile messaging network and Mobile Engagement Platform) to deliver immediate, actionable alerts.

OpenMarket implemented SMS-based delivery notifications for the retailer and a multichannel two‑way texting plus IVR emergency system for the consultancy using its Mobile Engagement Platform, deployed across mobile operators on five continents. The result: the retailer can push time‑critical shipping updates at scale and realize efficiency savings, while the consultancy can confirm employee safety in seconds and escalate help where needed — reaching millions of customers and protecting 250,000+ employees with OpenMarket.