Case Study: Virgin Trains achieves faster collaboration and a superior customer experience with Microsoft Corporation Yammer

Virgin Trains uses enterprise collaboration to drive a superior customer experience

Virgin Trains, a UK rail company, needed a better way to connect firstline workers on trains and in stations with headquarters staff. Before using Microsoft Corporation’s Yammer on Office 365, the company relied on printed newsletters and a one-way intranet, which made two-way communication, feedback sharing, and real-time issue escalation difficult.

Microsoft Corporation implemented Yammer as Virgin Trains’ primary companywide communication tool, enabling mobile, instant collaboration across the business. The result was faster decision-making and stronger employee engagement, with changes happening in weeks instead of months, hundreds of employee suggestions supporting sales initiatives, and measurable gains in onboard sales and customer service.

Virgin Trains

Joe Tyler

Internal Communications Channels Editor