Southern Water achieves 60% improvement in first-call resolution and 25% fewer unnecessary call outs with eGain Knowledge+AI
Southern Water
Neil Hawkes
Call Centre Manager
B2B Case Studies Featuring Southern Water as the Customer
Explore case studies featuring Southern Water as the customer — learn how vendors and partners helped Southern Water solve real business challenges.
Case Studies
Showing 16 Success Stories about Software and Services used by Southern Water
Enabling better investments in maintenance through enhanced asset management capabilities
Southern Water
James Grinnell
Head of Information
Southern Water - Customer Case Study
Device Replacement and FDCS Optimisation at Southern Water
Southern Water
Richard Price
Operations Programme Manager
Southern Water - Customer Case Study
Southern Water - Customer Case Study
Southern Water - Customer Case Study
Southern Water
Chris Tate
Southern Water
Southern Water Moves to More Agile SAP Change Management
Southern Water achieves portfolio visibility and faster delivery with Planview PPM Pro
Southern Water
Stephen Budd
Senior PMO Analyst
Southern Water achieves enhanced storm preparedness and fewer outages with DTN WeatherSentry
Southern Water
Dominic Hallett
Operational Control Manager
Improving the customer communication cycle for Southern Water
Making customers’ lives easier by simplifying and personalising their experience
Southern Water
Donna Howden
Head of Customer Service
Reducing odour impact and engaging with communities at several wastewater treatment plants in the UK
Southern Water
Jason Aldred
Head of Waste Recycling and Energy Production
Southern Water strengthen route selection process, with Optioneer™
Southern Water
Tamzyn Janes
Project Manager
Southern Water - Customer Case Study
Southern Water
Chris Taylor
Internal Communications Manager Consultant
Using AI to determine the root cause of storm overflows
Southern Water
Richard Martin
Head of Operational Waste Control
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