Addison Lee achieves 70% agent occupancy and £1M savings with Verint Systems' Impact 360 Workforce Management
Addison Lee
Chris de Souza
Call Centre Manager
B2B Case Studies Featuring Addison Lee as the Customer
Explore case studies featuring Addison Lee as the customer — learn how vendors and partners helped Addison Lee solve real business challenges.
Case Studies
Showing 7 Success Stories about Software and Services used by Addison Lee
Addison Lee achieves faster ticket resolution and 97% on-time SLA compliance with Freshservice
Addison Lee
Ray Wise
Help Desk Supervisor
Addison Lee achieves faster integrations and mobile innovation with MuleSoft
Addison Lee
Peter Ingram
CTO
Putting the Customer in Control
Addison Lee achieves a 50% increase in customer satisfaction and higher conversion rates with DMI
Addison Lee achieves streamlined IT support and 97% on-time resolution with Freshworks' Freshservice
Addison Lee
Ray Wise
Help Desk Supervisor
Addison Lee achieves faster, smarter reporting and major time savings with Calabrio (Teleopti WFM Insights)
Addison Lee
Jemma
RTA Analyst
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