Freshservice B2B Case Studies & Customer Successes

Addison Lee

Ray Wise

Help Desk Supervisor

AG Barr

Graeme Hendry

Service Delivery Manager

Alterra Mountain Company

Christy Cooper

Senior IT Operations Analyst

Anne Street Partners

Aaron Spiteri

Senior Systems Administrator

Aramex

Romel Dababneh

Corporate IT Operations Manager

Arco

Philip Gardham

Service Desk Team Lead

Asian Paints

Deepak Bhosale

General Manager of IT

Averda

Zenon Oratis

Senior IT Manager

BAM Belgium

Pieter Thewis

Director of IT Operations

bankbazaar.com

Krishnenjit Roy

VP-Technology

Bensons for Beds

Laurence Hendy

Head of Business Application

Bensons for Beds

Blake O'Neill

Application Support Analyst

Bracknell Forest Council

Beth Rayburn

Service Desk Team Lead

Brisbane Racing Club

Missy Ivan

Business Systems Analyst

Canfitpro

Micheal Best

IT Manager

Carrefour

Stijn Stabel

Chief Technology Officer

Cater Care

Blair Logan

Head of IT

Catholic Education Western Australia (CEWA)

Ben Beaton

Team Leader Digital Services and Partner Engagement

Centro Global Solutions

Abey El Sayed

Centro Command Center Manager

Chargebee

Rajaraman Santhanam

Co-founder and CTO

Citizens Advice

Simon Sheridan

Product Manager

Coherent

Anantha Ganga

Chief Information Officer

Conlog

Bianca Gulston

Services Team Leader

Copastur

Flaviane Moraes

Former Innovation Technology Manager

Cordant Group

Craig Bell

IT Service Director

Creche and Kindergarten Association Limited

Paul Butler

ICT Manager

Creditsafe

Mark Hall

Engineering Director

Crown Office and Procurator Fiscal Service

Adam Biggs

Head of IT Services

Currie & Brown

Chris Balmbro

Group IT Director

D'Youville University

Kristin Benoodt

Director of Network Services

Databricks

Pradeep Singh

VP of Infrastructure and Operations

Distribution Management Group

Santo Brullo

IT Service Director

Donvale Christian College

Joshua Lyon

ICT Manager

DPD BeLux

Linda Petit

Service Desk Manager

East West Hospitality

Jared West

Operations Manager for IT

Eastern Washington University

Brad Christ

Associate Vice President for IT and Chief Information Officer

Educational Service District 123

Abner Garza

Technology Support Specialist

Elsevier

Matthew Higgins

Senior Director Operations

Essence

Colin McCarthy

VP of Global IT

Fine Hygienic Holding

Zachariah Manyapye

BTO Supply Chain Analyst

Fiverr

Gai Hanochi

Head of IT and Security

GC International AG

Eric Luijer

Manager of IT Collaboration Solutions

Glen Dimplex

Aaron McIvor

Group Service Delivery Manager

Grant Broadcasters

Ken Ngo-Ralston

Group IT Manager

HelloFresh

Christopher Pruess

VP Operations DACH

INCAE Business School

Juan Ramone Dorte

Social IT Director

International Schools Group

Alexander van Iperen

Chief Operations Officer

ISM e-Company

Uditha Wijesundara

IT Director

Jeffco Public Schools

Alyse Howcroft

Service Delivery Analyst

Judson University

Ben Greeno

Interim Director of Information Technology

Katz Media Group

Robert Lyons

Chief Technology Officer

Kempele

Pasi Takalo

Chief Information Officer

L’Osteria

Manfred Schneider

IT Manager

Logisfashion

Jaume Riera

IT Manager

M&C Saatchi

Adam Le Feuvre

Project Manager for M&C Saatchi’s Freshservice implementation

Marsh & Parsons

Luke Pardon

Service Desk Team Leader

McLaren Mastercard Formula 1 team

Dan Keyworth

Director

Mipsmedia

Moneycorp

Kenneth Byrne

Director of IT, MoneyCorp

Mosanada

Adam Wood

Deputy Director – Business Solutions

Motorama

Tony Casey

Manager of Information Technology

National Rugby League

Maurice Veliz

IT Manager

Ocado Retail

Kelly Wilson

IT Service Manager

Office for Students

Heather Stockwell

IT Training Manager

OfficeMax

Joseph Orquejo

eBusiness & IT Service Delivery Manager

Ontex

Outwood Grange Academy

Stuart Jones

Director of ICT Support Delivery

PICA Group

Neal Krempin

Head of IT

Plantagen

Morten Nyland

IT Consultant

Premier Foods

Simon McKenzie

Service Delivery Manager

Presence of IT

Missy Ivan

Business Systems Analyst

Princess Alexandra Hospital NHS Trust

Jeffrey Wood

Deputy Director ICT

Probe CX

Lyle Smith

Manager - IT and Support

Profel

Peter Proost

Developer

Professional Provident Society is South Africa

Sonja Visagie

Head of Service Delivery

Radisson Hotels

Aitor Selgas

Revenue Systems Supervisor

Randstad

Brooke O’Keefe

HR Manager

Rant & Rave

Gareth Rees

Head of Service Delivery

RedSalud

Carolina Correa

IT Project Manager

RingCentral

Fred Chin

Senior Director of IT End-User Services

Royal Rehab

Ben Laxton

Service Delivery Manager

RPS Group

Pablo Treber

Service Delivery Director of Global Service Desk

Salinas Valley Memorial Healthcare System

Audrey Parks

Chief Information Officer

Schoeller Allibert

Ranadeep Sarkar

Director Service Delivery, Information Security

Selwood Housing

Mark Heyworth

Head of ICT

Serimax

Marie-Alice Calando

IT Operations Director

ShowIT Media

Jonas Christoffersen

CEO

SingEx Holdings

SMS Global Technologies

Paolo Maramba

Senior Technical Support Supervisor, Customer Support and Operations

Sonata Software

Balaji Veeraragavan K

Head IT & Security

Stockport

Dan Hollands

IT Service Desk Manager

Suffolk County Council

Claire Sparkes

Head of IT Workforce and Support Services

Suncare Community Services

Martin James

IT Manager

Swinerton Builders

Lauren Nunnally

Director of Support

Synpulse

Rome Orofeo

IT Support Specialist

T2 Tea

Rohan Penman

Global Head of Technology

TaylorMade

Ali Chitsaz

Senior Manager of Client Experience

TCSI-DIGIBÉRIA

Joao Faria

Support & Service Manager

Te Wānanga o Aotearoa

Jordan Chase

Senior Services Engineer

Trapeze Group

Anuj Johri

IT Manager

UNiDAYS

Tom Peach-Geraghty

Head of IT Operations

University of Aberdeen

Iain Cameron

User Services Manager

Veeva Systems

Prasad Ramakrishnan

Chief Executive Officer

Vice Media Group

Jansen Cinco

Senior Manager for Global IT Support and Operations

W2O Group

Mike Venezia

Managing Director of IT Services

Wake Forest University

Greg Collins

Senior Client Engagement Specialist

Waterstons

Alex Bookless

Head of Managed Services

Western Sussex Hospitals NHS Foundation Trust

Grant Harris

Head of IT operation & Head of Medical Record