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Visit WebsiteFreshservice helps Addison Lee get where it wants to go with IT support
Addison Lee
Ray Wise
Help Desk Supervisor
Freshservice
Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.
Case Studies
Showing 95 Freshservice Customer Success Stories
Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice
Alterra Mountain Company
Christy Cooper
Senior IT Operations Analyst
Anne Street Partners streamlines IT support and improves customer satisfaction with Freshservice
Anne Street Partners
Aaron Spiteri
Senior Systems Administrator
Aramex improves agent productivity by 50% with Freshservice
Aramex
Romel Dababneh
Corporate IT Operations Manager
Arco achieves 96% customer satisfaction with Freshservice
Arco
Philip Gardham
Service Desk Team Lead
Averda makes Freshservice a one-stop shop for all their support requests
Averda
Zenon Oratis
Senior IT Manager
BAM Belgium builds a centralized support process with Freshservice
BAM Belgium
Pieter Thewis
Director of IT Operations
Bankbazaar streamlines IT support processes and achieves 50% reduction in first response time with Freshservice
bankbazaar.com
Krishnenjit Roy
VP-Technology
Bensons for Beds centralizes service management with Freshworks
Bensons for Beds
Laurence Hendy
Head of Business Application
Bracknell Forest Council reduces reliance on traditional channels and increases self-service usage by 76%
Bracknell Forest Council
Beth Rayburn
Service Desk Team Lead
How Brisbane Racing Club delivers ace IT support to their employees
Brisbane Racing Club
Missy Ivan
Business Systems Analyst
canfitpro achieves 93% CSAT score using Freshservice
Canfitpro
Micheal Best
IT Manager
Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience
Cater Care
Blair Logan
Head of IT
Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks
Catholic Education Western Australia (CEWA)
Ben Beaton
Team Leader Digital Services and Partner Engagement
Freshservice helps Centro Global Solutions achieve over 90% first call resolution
Centro Global Solutions
Abey El Sayed
Centro Command Center Manager
Chargebee chooses Freshservice to manage DevOps and globally improve its operations and service delivery to be PCI compliant
Chargebee
Rajaraman Santhanam
Co-founder and CTO
Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM
Conlog
Bianca Gulston
Services Team Leader
Cordant Group achieves a 96% customer satisfaction rating with Freshservice
Cordant Group
Craig Bell
IT Service Director
C&K standardises business processes with IT alignment using Freshservice
Creche and Kindergarten Association Limited
Paul Butler
ICT Manager
How Currie & Brown collaborates and delivers global IT support with Freshservice
Currie & Brown
Chris Balmbro
Group IT Director
Freshservice helped improve the response time for tickets by 80%
Distribution Management Group
Santo Brullo
IT Service Director
Donvale Christian College sees 99% first call resolution with Freshservice
Donvale Christian College
Joshua Lyon
ICT Manager
East west, a destination hospitality company decides to extend product to HR and Payroll
East West Hospitality
Jared West
Operations Manager for IT
Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services
Eastern Washington University
Brad Christ
Associate Vice President for IT and Chief Information Officer
ESD 123 streamlines workflow with Freshservice
Educational Service District 123
Abner Garza
Technology Support Specialist
Elsevier embraces digital transformation with a cloud-first approach to its IT services & operations
Elsevier
Matthew Higgins
Senior Director Operations
Essence revamps IT service experience to deliver value across business stakeholders
Essence
Colin McCarthy
VP of Global IT
Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice
Fine Hygienic Holding
Zachariah Manyapye
BTO Supply Chain Analyst
Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite
Fiverr
Gai Hanochi
Head of IT and Security
GC International Centralizes IT support with Single Global ITSM Tool
GC International AG
Eric Luijer
Manager of IT Collaboration Solutions
Glen Dimplex transforms EX by unifying IT Service Management across Global Operations
Glen Dimplex
Aaron McIvor
Group Service Delivery Manager
Grant Broadcasters reduces open tickets by 80% with Freshservice
Grant Broadcasters
Ken Ngo-Ralston
Group IT Manager
HelloFresh streamlines the way they respond to supply chain issues due to improved data availability & internal team collaboration with Freshservice
HelloFresh
Christopher Pruess
VP Operations DACH
INCAE boosts its service management experience across Admin, HR, Facilities, Finance, Hospitality, and IT with Freshservice
INCAE Business School
Juan Ramone Dorte
Social IT Director
ISG IT Department achieves 98% Excellent Customer Satisfaction with Freshservice
International Schools Group
Alexander van Iperen
Chief Operations Officer
ISM sees a 93% reduction in ticket backlogs after using Freshservice
ISM e-Company
Uditha Wijesundara
IT Director
How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days
Jeffco Public Schools
Alyse Howcroft
Service Delivery Analyst
How Judson University streamlined their IT support
Judson University
Ben Greeno
Interim Director of Information Technology
Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite
Katz Media Group
Robert Lyons
Chief Technology Officer
With Freshservice, Kempele Municipality got a very easy-to-use tool that facilitates reporting and visibility to the number and quality of service requests
Kempele
Pasi Takalo
Chief Information Officer
Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice
L’Osteria
Manfred Schneider
IT Manager
Freshservice improves operational efficiency at Logisfashion by empowering employees with an end-to-end IT solution
Logisfashion
Jaume Riera
IT Manager
M&C Saatchi IT Department achieves 97.9% Excellent Customer Satisfaction with Freshservice
M&C Saatchi
Adam Le Feuvre
Project Manager for M&C Saatchi’s Freshservice implementation
Marsh & Parsons sees 60% drop in service calls & incidents with Freshservice
Marsh & Parsons
Luke Pardon
Service Desk Team Leader
Mipsmedia sees greater team collaboration and saves time with Freshservice
Mipsmedia
How Freshservice helped Moneycorp streamline their IT Support
Moneycorp
Kenneth Byrne
Director of IT, MoneyCorp
Mosanada achieves 40% improvement in first response time with Freshservice
Mosanada
Adam Wood
Deputy Director – Business Solutions
Motoroma revs up IT support for employees with Freshservice
Motorama
Tony Casey
Manager of Information Technology
National Rugby League onboards its IT team onto Freshservice within just 1 hour
National Rugby League
Maurice Veliz
IT Manager
Ocado Retail achieves 100% end-user satisfaction with a customized service desk
Ocado Retail
Kelly Wilson
IT Service Manager
OfS decreases its average resolution time by 67% with Freshservice’s Virtual Agent
Office for Students
Heather Stockwell
IT Training Manager
Freshservice helps OfficeMax deliver measurable, efficient, customer centric and ITIL aligned IT service
OfficeMax
Joseph Orquejo
eBusiness & IT Service Delivery Manager
Ontex slashes incoming service desk phone queries by 40% and improves self-service adoption using Freshservice
Ontex
How Outwood Grange automated their service desk with Freshservice
Outwood Grange Academy
Stuart Jones
Director of ICT Support Delivery
PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite
PICA Group
Neal Krempin
Head of IT
Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite
Plantagen
Morten Nyland
IT Consultant
Premier Foods speeds up ticket resolution by 50% with Freshservice
Premier Foods
Simon McKenzie
Service Delivery Manager
How Presence of IT saved 60% of their time with Freshservice
Presence of IT
Missy Ivan
Business Systems Analyst
Princess Alexandra NHS sets the benchmark for patient experience in the UK by transforming the front-line staff experience
Princess Alexandra Hospital NHS Trust
Jeffrey Wood
Deputy Director ICT
Probe CX leverages extensive automation to drive exponential growth
Probe CX
Lyle Smith
Manager - IT and Support
Profel remains firmly in control - despite the growing number of tickets
Profel
Peter Proost
Developer
PPS embraces digital transformation to add business value with Freshservice
Professional Provident Society is South Africa
Sonja Visagie
Head of Service Delivery
Radisson Hotels manages revenue management systems with ITSM tool
Radisson Hotels
Aitor Selgas
Revenue Systems Supervisor
Randstad leverages Freshservice to automate HR workflows and improve efficiency
Randstad
Brooke O’Keefe
HR Manager
Rant & Rave - Customer Case Study
Rant & Rave
Gareth Rees
Head of Service Delivery
How RedSalud unified EX across its subsidiaries and delighted agents with Freshworks
RedSalud
Carolina Correa
IT Project Manager
RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere
RingCentral
Fred Chin
Senior Director of IT End-User Services
Royal Rehab saves $15,000 a year after switching over to Freshservice
Royal Rehab
Ben Laxton
Service Delivery Manager
RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite
RPS Group
Pablo Treber
Service Delivery Director of Global Service Desk
Salinas Valley Memorial Healthcare System (SVMHS) transforms its IT service desk to offer quality patient care services with Freshservice
Salinas Valley Memorial Healthcare System
Audrey Parks
Chief Information Officer
Freshservice boosts customer satisfaction score at packaging leader Schoeller Allibert
Schoeller Allibert
Ranadeep Sarkar
Director Service Delivery, Information Security
Selwood Housing reduces average ticket resolution times by 30% with Freshservice
Selwood Housing
Mark Heyworth
Head of ICT
Serimax sees a 50% reduction of incident tickets in just 9 months
Serimax
Marie-Alice Calando
IT Operations Director
ShowItMedia achieves a 99% customer satisfaction rating with Freshservice
ShowIT Media
Jonas Christoffersen
CEO
SingEx streamlines its IT function and delivers support on-the-go with Freshservice
SingEx Holdings
SMSGT elevates SLA adherence to 98% with Freshservice
SMS Global Technologies
Paolo Maramba
Senior Technical Support Supervisor, Customer Support and Operations
How Sonata reduced its average ticket resolution time to an hour
Sonata Software
Balaji Veeraragavan K
Head IT & Security
Stockport Council implements Freshservice as part of wider digital transformation project
Stockport
Dan Hollands
IT Service Desk Manager
Suffolk County Council resolves tickets faster with Freshservice
Suffolk County Council
Claire Sparkes
Head of IT Workforce and Support Services
Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite
Suncare Community Services
Martin James
IT Manager
Freshservice has changed the way Swinerton’s teams function and improved their work-life as well as their performance
Swinerton Builders
Lauren Nunnally
Director of Support
Synpulse strengthens IT Support infrastructure and achieves 75% Customer satisfaction with Freshservice
Synpulse
Rome Orofeo
IT Support Specialist
T2 Tea moves its IT support in-house and recognizes strategic value with Freshservice
T2 Tea
Rohan Penman
Global Head of Technology
TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume
TaylorMade
Ali Chitsaz
Senior Manager of Client Experience
TCSI-DIGIBÉRIA effectively manages a 5x increase in tickets using Freshservice
TCSI-DIGIBÉRIA
Joao Faria
Support & Service Manager
Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite
Te Wānanga o Aotearoa
Jordan Chase
Senior Services Engineer
Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
Trapeze Group
Anuj Johri
IT Manager
UNiDAYS gains 99% customer satisfaction with Freshservice
UNiDAYS
Tom Peach-Geraghty
Head of IT Operations
The University of Aberdeen From Anecdotes to Analytics to Action
University of Aberdeen
Iain Cameron
User Services Manager
Veeva Systems wins big with 97% customer satisfaction
Veeva Systems
Prasad Ramakrishnan
Chief Executive Officer
Vice Media aligns and automates their global IT support operations with Freshservice
Vice Media Group
Jansen Cinco
Senior Manager for Global IT Support and Operations
W2O Group scales and speeds up IT support with Freshservice
W2O Group
Mike Venezia
Managing Director of IT Services
Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery
Wake Forest University
Greg Collins
Senior Client Engagement Specialist
Waterstons fuels growth by supporting 2X ticket volume with Freshservice
Waterstons
Alex Bookless
Head of Managed Services
Western Sussex Hospitals sees 70% rise in first-call resolution
Western Sussex Hospitals NHS Foundation Trust
Grant Harris
Head of IT operation & Head of Medical Record
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