Case Study: ShowItMedia achieves a 99% customer satisfaction rating and zero client complaints with Freshservice

ShowItMedia achieves a 99% customer satisfaction rating with Freshservice

ShowItMedia, a Denmark-based IT service provider that builds customized IT, AV and telecom solutions for small and mid-size teams, was frustrated by a cumbersome email-based support process. They needed a service desk that would enable clearer communication and provide better context for issues so they could support clients more efficiently.

After evaluating ten ITSM options, ShowItMedia chose Freshservice for its clean, intuitive interface and easy implementation. The platform streamlined support and made automation simple to set up, leading to zero client complaints, a 99% customer satisfaction rating, reduced time spent on emails, responsive vendor support, 50% first-contact resolution and an 80% response-time metric.

ShowIT Media

Jonas Christoffersen

CEO