Case Study: SingEx Holdings achieves streamlined IT support and on-the-go SLA compliance with Freshservice

SingEx streamlines its IT function and delivers support on-the-go with Freshservice

SingEx Group, a Singapore-based event services company that manages venues and organizes exhibitions across Asia for over four decades, needed to streamline IT support for teams working across multiple locations at its 122,000 sqm Singapore EXPO/MAX Atria and meet stringent SLA compliance requirements.

SingEx deployed Freshservice as a single service desk for service requests and incident management, enabling employees to log, track and resolve issues in self-service mode. The Freshservice mobile app lets technicians review incidents, address tasks and generate reports on the go, improving productivity, prioritization, tracking to closure and SLA adherence; the team is now exploring advanced automation and analytics to further increase efficiency.

SingEx Holdings