Case Study: National Rugby League achieves seamless IT onboarding and improved service visibility with Freshservice

National Rugby League onboards its IT team onto Freshservice within just 1 hour

The National Rugby League needed to replace a clunky, bloated IT helpdesk system that was costly and labor-intensive to maintain and extend. It chose Freshservice after finding the platform simple to trial, customize, and deploy, with the goal of improving IT support for more than 1,200 users across the League.

Freshservice enabled the National Rugby League to go live smoothly, with IT onboarding taking just about an hour and end users barely noticing the switch. The vendor’s solution improved ticket visibility, made asset management a one-click process, and helped the team avoid paying for equipment that was not returned. Freshservice also drove strong adoption during COVID and is now being considered for use by other departments.

National Rugby League

Maurice Veliz

IT Manager