Case Study: Randstad achieves greater HR efficiency and workflow automation with Freshservice

Randstad leverages Freshservice to automate HR workflows and improve efficiency

Randstad, the world’s largest HR services and recruitment provider, needed a more scalable way to manage growing HR queries and workflows. Its Australia HR team had been relying on shared inboxes, which became inefficient as ticket volumes rose and remote work made it harder for managers to see trends. Randstad chose Freshservice as its central HR service desk to bring structure and visibility to support operations.

With Freshservice, Randstad automated repetitive HR workflows, streamlined processes, and integrated existing tools like its contract-drafting bot. Freshservice also helped Randstad create a dedicated COVID-19 help portal and taskforce to handle surges in employee questions consistently. The result was a leaner, more efficient HR operation that reduced manual ticket handling and improved the experience for managers and employees.

Randstad

Brooke O’Keefe

HR Manager