Case Study: Addison Lee reduces booking time and speeds issue resolution with FullStory

Addison Lee cuts booking time by 80% with FullStory

Addison Lee, a premier private hire and courier service in London, needed better visibility into critical digital workflows like customer bookings and payment systems. With data trapped in silos, resolving user experience issues was slow and inefficient. They turned to the behavioral data platform Fullstory for a solution.

By implementing Fullstory, Addison Lee democratized access to behavioral data, allowing teams to self-serve insights and streamline bug resolution with integrations like Jira. The results were significant, including an 80% reduction in booking time, a 20% increase in app engagement, and issue resolution that was 67% faster.

Addison Lee