Luminoso B2B Case Studies & Customer Successes

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Luminoso is an enterprise software company creating and selling technology that empowers clients to understand, measure and act on large amounts of unstructured text across multiple channels. Luminoso enables global companies to tap into customer experience, fine-tune marketing strategy, elevate customer service and evolve product offerings. In a flat world, Luminoso multi-lingual capabilities give global companies the ability to understand their customers worldwide.

Case Studies

Showing 13 Luminoso Customer Success Stories

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athenahealth achieves rapid, automated customer feedback analysis with Luminoso

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C Space achieves instant, cross-channel caregiver insights with Luminoso

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Centers for Disease Control and Prevention (CDC) achieves predictive flu surveillance with Luminoso's text analytics

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DENSO achieves faster repairs and reduced downtime with Luminoso

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Fortune 500 Financial Investment Services Firm achieves 99% reduction in survey analysis time and boosts portal adoption with Luminoso

Global telecommunications company achieves insight into links between employee engagement and customer loyalty with Luminoso

Hilton achieves rapid, accurate employee feedback analysis with Luminoso Daylight

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Leading Global Consumer Electronics Brand achieves rapid detection, triage, and fixes for launch issues with Luminoso Compass

Luxury hotel assessment company LQA turns customer feedback into actionable insights in minutes with Luminoso Daylight

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MAi Research achieves market-leading natural language insights and faster client deliverables with Luminoso

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Mobile Game Developer doubles ticket deflection to self-help and speeds resolution with Luminoso

Office Supplies Retailer Company achieves rapid root-cause detection and drastic reduction in contact-center calls with Luminoso

Shoppers gain clear insight into retailer choice — location and convenience trump price — with Luminoso

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