Case Study: Hilton achieves rapid, accurate employee feedback analysis with Luminoso Daylight

Hilton explores employee feedback

Hilton, a global hospitality company with over 408,000 Team Members in 113 countries, prioritizes employee feedback as a driver of better guest experiences and workplace recognition. Yet the company struggled to turn hundreds of thousands of open‑ended survey comments into timely, actionable insight—needing a way to quickly identify themes, link comments to scaled survey questions, explore demographic differences, and provide a tool both powerful for analysts and intuitive for everyday users.

Partnering with Luminoso and using Luminoso Daylight™, Hilton began processing comments in minutes, enabling exploration of themes, demographic slicing, and deeper analysis of drivers behind numerical scores. The result was faster review and more reliable theme classification without manual keyword maintenance, broader and more specific improvement ideas, easier comparison across workforce segments, and simplified year‑over‑year sentiment tracking.

Hilton