Case Study: DENSO achieves faster repairs and reduced downtime with Luminoso

DENSO discovers and understands relevant maintenance information, fast

DENSO, the world’s second-largest automotive parts manufacturer with more than 130 global sites, faced a growing challenge: production line staff generate tens of thousands of maintenance checks and over 20,000 maintenance notes a year, but finding relevant past fixes was slow and often routed through management, creating a productivity bottleneck—especially at overseas factories.

Using Luminoso, DENSO deployed a fast, no-training search system that indexes more than 1 million maintenance documents and understands company-specific terms, shorthand and misspellings without manual tagging. The result: instant access to relevant repair information, reduced downtime and retraining needs, fewer information bottlenecks, greater autonomy for overseas engineers, and new insights into site- and equipment-specific root causes.

Denso

Masahiro Saito

Production Technology Manager