ipSCAPE B2B Case Studies & Customer Successes

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ipSCAPE is an Australian cloud-based Software as a Service (SaaS) call centre company. ipSCAPE has head offices in North Sydney and a large national presence servicing multiple government and enterprise clients across Australia. In addition, the company has expanded through international partners who distribute ipSCAPE software to clients throughout Asia and Europe.

Case Studies

Showing 22 ipSCAPE Customer Success Stories

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Allied Credit achieves accelerated growth and improved collections performance with ipSCAPE

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Australian Catholic University achieves a scalable, mobile cloud contact centre, reduced call drop-outs and cost savings with ipSCAPE

Australian Catholic University logo

Australian Collection Services achieves faster handling and centralized reporting with ipSCAPE

Australian Collection Services logo

Australian specialist life insurer achieves instant contact-centre scalability and low CAPEX with ipSCAPE

Australian Repossession Services achieves streamlined multichannel routing, faster responses and improved visibility with ipSCAPE

Australian Repossession Services logo

Compare Club achieves shorter wait times and record sales with ipSCAPE

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Cornucopia achieves secure, scalable fundraising and business continuity with ipSCAPE

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Financial Advice Association Australia achieves optimised, future-proof membership engagement with ipSCAPE

Financial Advice Association Australia logo

Global Consumer Credit Agency achieves seamless remote working and multi-site contact centre operations with ipSCAPE

Growing Online Retailer achieves scalable multi-channel customer service with ipSCAPE

Healius achieves 80% cost reduction with ipSCAPE

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Indonesian hospital safely triages COVID-19 patients and maintains remote patient communications with ipSCAPE

Laithwaite’s Wine People achieves scalable multichannel customer service and sales growth with ipSCAPE

Laithwaite’s Wine People logo

Leading Australian Multi-national Investment Bank achieves higher contact rates and collections efficiency with ipSCAPE

Local Government Sector achieves reliable 24/7 customer care and remote-work resilience with ipSCAPE

Major Utilities Provider achieves resilient, large-scale outage response (serving 20,000+ calls in one day) with ipSCAPE

NESS Super - Customer Case Study

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New Plumbing Solutions - Customer Case Study

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One Care achieves modernised communications and improved patient care with ipSCAPE

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Peak Services - Customer Case Study

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Savvy (Australian finance broker) cuts 48 campaigns to 6 and boosts contact rates with ipSCAPE

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Superannuation Funding Company achieves improved member experience and handles 200% call surge with ipSCAPE

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