Case Study: Savvy (Australian finance broker) cuts 48 campaigns to 6 and boosts contact rates with ipSCAPE

Savvy - Customer Case Study

Savvy, one of Australia’s leading finance brokers operating in Adelaide, Melbourne and Sydney, needed better customer communication technology. They required an easy-to-manage IVR and routing solution, an outbound dialler to raise contact rates, Salesforce CRM integration, secure call recording for compliance, and a more scalable, cost-effective licence model — challenges they engaged vendor ipSCAPE to solve.

ipSCAPE implemented its Salesforce CTI Adaptor, predictive outbound diallers, smart routing with local caller IDs and dynamic list filtering, plus call recording, giving Savvy a unified agent view, higher contact rates and compliant recordings. The result: campaigns were simplified from 48 to 6, agents spent more time talking to customers instead of waiting for dials, call handling and resolution improved, and Savvy gained an affordable, scalable communications platform from ipSCAPE.

Savvy

Bill Tsouvalas

Founder & CEO