Case Study: Global Consumer Credit Agency achieves seamless remote working and multi-site contact centre operations with ipSCAPE

Powering the Contact Centre of a Global Consumer Credit Agency

Global Consumer Credit Agency, a global data, analytics and technology company operating across 24 countries, needed a single Customer Experience technology platform to support its multi-site contact centres in the Philippines, Australia and New Zealand. They turned to ipSCAPE to provide a cloud-based CX solution with inbound and outbound call capabilities.

ipSCAPE deployed its cloud Customer Experience platform and feature-rich telephony (including softphones), used by more than 100 reference-department employees to perform credit and background checks. ipSCAPE’s solution enabled seamless remote working during COVID-19, supported multi-site operations from any internet-connected location, and introduced softphones to create greater cost predictability.