Case Study: Allied Credit achieves accelerated growth and improved collections performance with ipSCAPE

How ipSCAPE supported Allied Credit to reach more customers, drive sales and achieve rapid growth

Allied Credit, a privately owned finance company providing branded retail and floor‑plan finance across automotive, motorcycle, marine and leisure sectors, needed to scale collections, arrears and customer service operations as it pursued rapid growth. Their previous system lacked a robust outbound dialler, struggled to deliver consistent multi‑branded customer experiences, offered limited visibility into collections team performance, and did not provide the cloud‑based continuity they required — so Allied Credit turned to ipSCAPE.

ipSCAPE delivered a scalable cloud communications platform — including predictive and progressive outbound diallers, multi‑brand IVR workflows, a quality assurance module and secure work‑from‑home capabilities — giving Allied Credit better reporting, campaign control and business continuity. Allied Credit began with 14 licences in 2020 and expanded its contact centre to 118 agents by 2022 while adding many new brands; ipSCAPE’s reporting and dialling strategies improved collections outcomes and team efficiencies, supporting the company’s rapid growth.

Allied Credit

Russell Bryant

Chief Operating Officer