Case Study: Australian Repossession Services achieves streamlined multichannel routing, faster responses and improved visibility with ipSCAPE

Australian Repossession Services - Customer Case Study

Australian Repossession Services (ARS), a mercantile agency specialising in debt recovery and repossession of vehicles and heavy equipment, needed a multichannel technology solution to route emails and phone calls, replace a manual phone roster, enable seamless transfers to the back office, reduce handle time and gain visibility of performance through reports. They engaged ipSCAPE to meet these needs.

ipSCAPE delivered a multichannel contact centre solution—providing inbound routing, an email module with templates, and outbound dialler options—plus centralised dashboards and reporting. The deployment removed the manual roster, streamlined call transfers, improved response times and reduced handle time, while giving ARS visibility of calls per day and call outcomes; ipSCAPE’s reporting and dashboards saved managers time, enabled scalable growth, and was rapidly implemented with local support.

Australian Repossession Services