Case Study: New Plumbing Solutions reduces handle time by 20% with ipSCAPE

New Plumbing Solutions - Customer Case Study

New Plumbing Solutions (NPS) provides plumbing maintenance and civil works for water and sewerage services across Australia, supporting more than 50 clients including Sydney Water, Greater Western Water, and the Melbourne Arts Centre. To improve customer experience workflows, reporting, and multi-brand support, NPS needed a platform that could streamline operations and meet client requirements.

IPscape implemented its platform for New Plumbing Solutions, with integrated workflows, advanced reporting, and Agent Whisper functionality. The solution was delivered smoothly and helped reduce wait times, improve efficiency, and support multiple brands, resulting in a 20% reduction in handle time and stronger client satisfaction.

New Plumbing Solutions