Case Study: Australian specialist life insurer achieves instant contact-centre scalability and low CAPEX with ipSCAPE

Australian Insurance Company - Customer Case Study

Australian Insurance Company, an Australian-owned specialist risk insurer that became a market leader in under six years, faced the need for a scalable, compliant contact centre but had limited contact-centre experience and a tight budget. After researching options, the founders selected ipSCAPE’s cloud contact centre to meet rapid growth, regulatory requirements, and low-capex objectives.

ipSCAPE delivered a cloud contact centre solution that enabled instant scaling and pay-as-you-use pricing; the company grew from five contact-centre staff in 2009 to over 100 agents handling thousands of calls a day. With no minimum spend and no need to purchase extra equipment, ipSCAPE’s platform freed capital for product development and helped the Australian Insurance Company establish a new segment in the life insurance market.