Help Scout B2B Case Studies & Customer Successes

Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

Featured Companies

Help Scout B2B Case Studies & Customer Successes

Case Studies

ASAP Accounting and Payroll Services achieves faster responses and consistent, scalable customer support with Help Scout

How Ashesi University Created a School-Wide Support Center with Help Scout

BeerMenus achieves more responsive, human customer support and streamlined team collaboration with Help Scout

How BombTech Golf Increased Customer Satisfaction as Their Business Scaled

How Help Scout Fueled BoxHero’s Global Expansion

Brain.fm achieves 95% customer happiness and under 1-hour response times with Help Scout

Calldrip achieves nearly 10% increase in customer retention with Help Scout

How Castiron Helps Thousands of Customers With a Two-Person Support Team

FlexJobs doubles traffic and customer contacts with Help Scout

How George Washington University Handled a 22% Increase in Email Traffic

GrowSurf achieves scalable, personalized customer support and stronger word‑of‑mouth growth with Help Scout

LanguaTalk boosts support efficiency and conversion rates with Help Scout

Litmus Boosts Customer Retention Rate by 26% with Help Scout

How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%

Mail2 achieves streamlined, faster customer support and eliminates duplicate notifications with Help Scout

Materiales Defabrica streamlines order operations and boosts customer support with Help Scout

Mixmax cuts 24/7 staffing needs and boosts support productivity with Help Scout

Mukama - Customer Case Study

NW Maids achieves tripled productivity and streamlined customer support with Help Scout

OnePageCRM achieves a 50% reduction in team workload with Help Scout

Paystack achieves fast, scalable customer support and higher customer happiness with Help Scout

How RealtyNinja Used Help Scout to Scale Their Support Operations

Senneca Holdings achieves scalable, personalized customer support with Help Scout

Spikeball is a Help Scout User for Life

SpotOn Marketing achieves scalable, personalized customer support with Help Scout

Springboard achieves greater student self-sufficiency and personalized support with Help Scout

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

TeamSnap scales personalized support and cuts costs with Help Scout

Why Underground Printing Switched from Gmail to Help Scout

Threadless - Customer Case Study

Tuft & Needle achieves exceptional customer experience and proactive product improvements with Help Scout

Ugmonk achieves a personal customer touch and streamlined order support with Help Scout

Upstream Tech achieves faster, more responsive customer support with Help Scout

Featured Companies

Atlantis Computing

Cyberbit

Cetaris