Case Study: LanguaTalk boosts support efficiency and conversion rates with Help Scout

LanguaTalk - Customer Case Study

LanguaTalk, a fast‑growing U.S. marketplace for online language tutoring, needed a delightfully easy-to-navigate help center and a unified support tool to stop relying on fragmented email and speed up issue resolution. The company chose Help Scout and began using Help Scout Docs for structured help content plus Beacon, Messages, and Help Scout’s live chat and email to deliver contextual, on‑site answers and centralized communications.

Help Scout’s Docs, Beacon and Messages were rolled out to provide searchable articles, targeted in‑page guidance, and combined chat/email threads. The result: faster bug triage using device and page context, large time savings from quick search and saved replies, a marked improvement in tutor onboarding completion, and some days without any support requests—freeing the team to focus on growth. Help Scout therefore reduced support load, accelerated fixes, and contributed to higher conversion and scaling potential.

LanguaTalk