Case Study: Calldrip achieves nearly 10% increase in customer retention with Help Scout

Calldrip - Customer Case Study

Calldrip, a fast‑moving lead-response company, needed a lean, easy-to-use customer support solution that integrated with their Pipedrive CRM and made it simple for sales and support to share updates. Finding their previous enterprise help desk too heavy, Calldrip adopted Help Scout and the Help Scout + Pipedrive integration to meet those requirements.

Help Scout surfaced Pipedrive deal data inside customer profiles, automatically bcc‑logged communications to Pipedrive, and added CSV reporting and collaboration features (mentions, tags, notes) so teams could monitor performance and coach agents. The result was faster, more coordinated support — average first reply around 27 minutes with strong satisfaction — and customer retention up nearly 10% since implementing the Help Scout integration.

Calldrip

Brock Jackson

Co-founder