Case Study: OnePageCRM achieves a 50% reduction in team workload with Help Scout

OnePageCRM - Customer Case Study

OnePageCRM struggled with a fragmented, hard-to-navigate help desk that made it difficult to see full customer context and slowed response times. They adopted Help Scout’s help desk platform, using its shared mailboxes, CRM and Olark chat integrations, tags and saved replies to keep customer data and conversations side-by-side and reduce fragmentation across teams.

Help Scout centralized OnePageCRM’s support channels, surfaced chat history and CRM context in-line, and provided Conversation and Team reports to track volume and staffing needs. As a result, OnePageCRM cut team workload by 50% and became twice as productive, with easier mailbox monitoring, faster replies, and data-driven staffing decisions driven by Help Scout’s reporting.

OnePageCRM

Carmel Granahan

Customer Success Team Leader