Case Study: BeerMenus achieves more responsive, human customer support and streamlined team collaboration with Help Scout

BeerMenus - Customer Case Study

BeerMenus, a Brooklyn-based platform connecting over 5 million beer lovers with more than 30,000 restaurants, bars, and beer stores, needed to move customer support out of a single Gmail mailbox as their self-funded, 11-person team grew. To gain transparency and make it easier for the team to manage incoming conversations, BeerMenus chose Help Scout and its shared mailbox, mobile apps, Slack integrations, Pages, and reporting features.

Help Scout provided an easy-to-use shared inbox and seamless mobile and Slack workflows that made onboarding simple and let the team handle conversations more humanly and responsively. As a result, BeerMenus improved team transparency, scaled support across its 11-person team, and sustained around-the-clock, real-time responses for users—helping them continue serving their 5M+ audience without adding complexity.

BeerMenus

Will Stephens

Co-founder