Case Study: Springboard achieves greater student self-sufficiency and personalized support with Help Scout

Springboard - Customer Case Study

Springboard, an online education provider that has worked with 250 mentors and served over 5,000 students across six continents, needed a way to make high‑quality education accessible while giving students empathetic, human support and easy access to course information. To address this, Springboard turned to Help Scout and adopted Help Scout’s help desk and Docs knowledge base.

Help Scout implemented its help desk and Docs knowledge base (with features like Search, Office Hours, Workflows, and Customer Profiles) to centralize FAQs, surface insights from student conversations, and enable self‑service. As a result, students can find answers faster and become more self‑sufficient while still receiving personal, trust‑building support—helping Springboard scale its student support efficiently using Help Scout.

Springboard

Rachel Korb

Community & Operations Manager