Case Study: GrowSurf achieves scalable, personalized customer support and stronger word‑of‑mouth growth with Help Scout

GrowSurf - Customer Case Study

GrowSurf, a referral program software startup, needed a scalable, personalized support solution as customer conversations grew and their old tool felt clunky. They selected Help Scout for its reporting, marketing‑stack integrations, customizable Beacon, and a JavaScript SDK that let them embed tailored support directly into the GrowSurf web app.

Help Scout was implemented with Beacon (live chat/email), Messages triggers, HubSpot and Slack integrations, and Happiness/Productivity reporting to streamline team workflows and personalize outreach. As a result, GrowSurf saw higher customer satisfaction (4.9/5.0 Support Score on Capterra), credits a significant portion of new business to word‑of‑mouth driven by improved support, and benefited from Help Scout’s startup pricing and per‑user model.

GrowSurf

Kevin Yun

GrowSurf