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Visit WebsiteHow 3Rivers Credit Union Replaced Guesswork with Data
3Rivers Federal Credit Union
Jennifer Schmidt
AVP of Retail Operations
Engageware
Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.
Case Studies
Showing 35 Engageware Customer Success Stories
A Six-Year Partnership with Engageware Drives Member Value and Growth
3Rivers Federal Credit Union
Jennifer Schmidt
AVP of Retail Operations
How ADT Solves 97% of Customer Inquiries with Engageware
ADT
Gustavo Volonterio
Director
5 Ways American 1 Credit Union Empowers Members with Self-Service Digital Support
American 1 Credit Union
Laura Pryor
Vice President of Member Experience
How Arizona Financial Credit Union’s employees get answers from their intranet and free up key go-to people
Arizona Federal Credit Union
Cathy Roelle
Vice President of Teleservices
Banco Comafi - Customer Case Study
Banco Comafi
Fabián Mealla
Digital Banking Manager
Bank of Oak Ridge Turns to Engageware to Increase Efficiency and Employee Focus
Bank of Oak Ridge
Jason Woods
Vice President, Manager of Interactive Services
How Best Buy is reducing lines in store and providing quick, personalized service
Best Buy
CEMEX Automates Customer Service in Six Countries with 97% Resolution Rate
CEMEX
Montserrat Tejerina
Adoption Advisor
Scheduling Exams at a Distance City Colleges of Chicago
City Colleges of Chicago
Peggy Rademaker
Operations Manager
Enhancing The Bridal Experience Through Appointments
David’s Bridal
Del-One Federal Credit Union Rolls Out Engageware Essential Banking Package in Record Time to Support COVID-19 Response
Del-One Federal Credit Union
Horacio Garcia-Korosec
Director of Business Intelligence
Connecting British Columbia’s Doctors to Crucial Support Services Removing administrative hurdles so doctors can focus on providing excellent care
Doctors of BC
Erin Connors
Advisory Services Manager
Franklin Mint FCU Shares 5 Things About Engageware’s Banking Chatbot
Franklin Mint Federal Credit Union
Mike Bunner
Vice President, Director of Digital Marketing
Utilizing Employee Knowledge Management to Improve Training Procedures and Enhance Internal Efficiencies
Institution for Savings
Wes Barry
Vice President of Retail Banking
iTHINK Financial The Repository Advantage: Centralized Knowledge Driving E ciency and Innovation
iThink Financial
Stephen Johnson
AVP Administration & Marketing
Jefferson Financial FCU Solves Knowledge Management Challenge
Jefferson Financial Federal Credit Union
Julie Gort
Operations Trainer
How LMCU Handled Busy Branches & Long Waits with Engageware Appointment Scheduling
Lake Michigan Credit Union
Alex Cornelius
Vice President for Retail Strategy
Engageware enabled Logix to better meet the needs of their growing member base, provide a higher level of service, and produce more new accounts and loans
Logix Federal Credit Union
Michael Twomey
Senior Vice President Sales & Retail Banking
How Innovative Scheduling Solutions Transformed Lowell Five Bank into a Customer-Centric Leader
Lowell Five Bank
Alison Kalman
Chief Banking Officer
LPL Financial needed an appointment scheduling solution that was easy to deploy and would integrate with Salesforce
LPL Financial
Cynthia Santana
Assistant Vice President, Business Systems
Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management
Marine Federal Credit Union
Stephanie Bailey
Training Coordinator
Mercantil Seguros Optimizes Digital Transactions with 97% Resolution via AI Assistant
Mercantil Seguros
Nicolás Araque
Product Development Manager
National Bank of Canada discovers a more efficient way to address customer needs
National Bank of Canada
Patrick Gaboury
Manager of CRM
How NetUno Reduced Call Center Volume by 50% using Advanced Virtual Assistant
NetUno
Yasmin Molina
Customer Service Director
Oregon State University - Customer Case Study
Oregon State University
Todd Shechter
IT Director
Banorte Pensiones Enhances Customer Service with a 300% Increase in Customer Queries through WhatsApp's Virtual Assistant
Pensiones Banorte
Andrés Gallegos Garza
Subdirector of Alternative Channels
Regional Bank Boosts Resolution Rates to 85% and Grows Digital Usage by 72% with AI-Powered Virtual Assistance for Service and Transactions
Regional Bank
How Regions Bank has set itself apart from its competitors as a customer-focused bank
Regions Bank
Eric Dixon
Assistant VP of OmniChannel CRM
How Sharonview FCU Reduced Exceptions & Increased Employee Accountability
Sharonview Federal Credit Union
Rosalyn Hudson
AVP of Member Services
SCFCU wanted to provide a better member experience making it easy to schedule appointments offering a “we’ve been expecting you service
South Carolina Federal Credit Union
Bridget Lewis
Manager of Sales & Service
Staley Credit Union and Engageware Deliver Digital Support to Members’ Fingertips in Less than 30 Days
Staley Credit Union
Blake E. Wallace
AVP Member Services
Texas Dow Employee Credit Union - Customer Case Study
Texas Dow Employee Credit Union
Loretta Williams
Vice President Mortgage Lending
UMassFive Boosts Knowledge Management Adoption by 170%, Driving 75% of Employees to Report Performance Gains
UMassFive
Kristina Smith
AVP of Retail Administration
How Streamlined Knowledge Led United Heritage Credit Union to Save 10 Months in Manual Training Time
United Heritage Credit Union
Laurie Roth
Learning and Development Manager
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