Case Study: Oregon State University achieves 98% on-time student appointments with Engageware

Oregon State University - Customer Case Study

Oregon State University’s College of Engineering was losing time and creating extra work with a custom scheduling tool that didn’t integrate with advisors’ email calendars, send reminders, or let students cancel or reschedule online—resulting in missed or late appointments and duplicated administrative effort.

By deploying TimeTrade’s online appointment scheduling embedded in the student portal, appointments now sync automatically with advisors’ calendars, include pre-filled forms and reminders, and allow easy rescheduling or group bookings. The change boosted on-time arrivals to 98%, reduced advisor administration, scaled across large student populations, and prompted interest from other university colleges.

Oregon State University

Todd Shechter

IT Director