Case Study: Doctors of BC achieves 50% faster physician appointment scheduling with Engageware

Connecting British Columbia’s Doctors to Crucial Support Services Removing administrative hurdles so doctors can focus on providing excellent care

Doctors of BC, which represents 14,000 physicians, residents, and medical students, struggled to deliver its non‑commissioned insurance advisory service because coordinating phone and Skype appointments across the province was chaotic and time‑consuming. Email scheduling and erratic provider availability left two staff members spending most of their time booking and rescheduling meetings, creating a bottleneck that delayed member access to advisors.

By implementing TimeTrade Scheduler, Doctors of BC enabled instant, configurable booking by staff or self‑service by physicians, cutting coordination time dramatically. The platform reduced physicians’ wait time for insurance meetings by more than 50%, freed administrative staff to focus on higher‑value work (and improved their job satisfaction), and allowed the organization to scale scheduling for additional stages of the advisory process.

Doctors of BC

Erin Connors

Advisory Services Manager